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Installation problems | Flash Player | Windows

If you use a Mac, see Installation problems | Flash Player | Mac

See the Flash Player FAQ to see the commonly faced issues.

General information

Download issues

Installation issues

Post-installation issues

To download Flash Player, enable JavaScript in the browser.

Internet Explorer

In Internet Explorer, click Tools > Internet Options.

Under Security, select Internet.

Click Custom level.

In the Security Settings page, scroll down to Scripting.

Select Enable for Active Scripting.

Click OK.

Select Trusted Site and perform steps 3 - 6.

Go to the Flash Player download page to download Flash Player.

In Mozilla Firefox

In Firefox, click Tools > Options.

Select Content and then select Enable JavaScript.

Click OK, and close and open Firefox.

Go to the Adobe download page to download Flash Player.

Google Chrome

Note: Flash Player is installed with Google Chrome. Use the steps below only if you want to download Flash Player for a different browser or operating system.

In Google Chrome, click Settings.

Click Show Advanced Settings.

Go to Privacy and click Content Settings.

In the Content Settings page, select Allow All Sites to Run JavaScript.

Click OK, and close and open Chrome.

Go to the Adobe download page to download Flash Player.

Reason: The Flash Player installer sometimes has trouble working in some firewall proxy server environments.

Workaround: Download the Adobe Flash Player installer directly by clicking one of the following links.

Flash Player for ActiveX (Internet Explorer)

Flash Player Plug-in (All other browsers)

Reason: Antivirus software from vendors like Comodo, Jiangmin, and Rising are incorrectly identifying the Adobe Flash Player installer as malware. False reports from these vendors include “TrojWare.Win32.Trojan.Agent.Gen,” “Trojan/JmGeneric.bcy,” and “Suspicious.” Users are also reporting “Failed to Initialize” errors and the installer is getting quarantined.

Workaround: Antivirus software vendors and service providers are currently addressing this issue so that the installer is recognized as being legitimate. Ensure that your antivirus signatures are up-to-date.

If the issue persists, use the direct links for Internet Explorer or direct links for other browsers to download Flash Player installer.

Reason: Your computer is installed with a Flash Player version that’s later than the version you are trying to install.

Solution: Check the Flash Player version installed on your computer. The latest version of Flash Player available on your computer is provided in the same page. Install the latest version.

If you need an older version, uninstall the existing version. Older version of Flash Player is provided in the Flash Player archive page. Then, install the latest version.

Note: To uninstall Flash Player beta, use the corresponding Flash Player beta uninstaller available in Adobe Labs.

Reason: You are trying to run more than two instances of Flash Player installers simultaneously.

Solution: Click OK to the message that appeared. One of the installers gets closed and the other installer continues automatically.

Reason: An application is still using Flash Player.

Solution: Close the application and try installing again.

Look at the icons in the system tray for programs that run in the background. Examples include AOL Instant Messenger, Yahoo! Messenger, and games that use Flash (any file with a name that ends in .swf). If you see such an icon, right-click the icon and click Exit.

Reason: The VeriSign certificate is not installed in the machine.

Solution: Check the network connectivity. Ensure that your machine has enough virtual memory. If the issue persists, use the direct links for Internet Explorer or direct links for other browsers to download Flash Player installer.

Solution: Check the network connectivity. Ensure that your machine has enough virtual memory. If the issue persists, use the direct links for Internet Explorer or direct links for other browsers to download Flash Player installer.

Reason: ActiveX could not register.

Solution: Verify that you are logged in as a user with write permissions to all of the registry entries for Flash Player.

Note: Administrative permissions are necessary so that the Adobe Flash Player installer can access the Windows^® system registry and the following folder:

C:\WINDOWS\system32\Macromed\Flash folder for a 32-bit machine

C:\WINDOWS\SysWOW64\Macromed\Flash folder for a 64-bit machine

HKEY_CLASSES_ROOT\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2} 
HKEY_CLASSES_ROOT\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000} 
HKEY_CLASSES_ROOT\CLSID\{1171A62F-05D2-11D1-83FC-00A0C9089C5A} 
HKEY_CLASSES_ROOT\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4} 
HKEY_CLASSES_ROOT\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9} 
HKEY_CLASSES_ROOT\TypeLib\{57A0E746-3863-4D20-A811-950C84F1DB9B} 
HKEY_CLASSES_ROOT\.spl HKEY_CLASSES_ROOT\.swf HKEY_CLASSES_ROOT\.mfp 
HKEY_CLASSES_ROOT\.sol HKEY_CLASSES_ROOT\.sor 
HKEY_CLASSES_ROOT\FlashFactory.FlashFactory 
HKEY_CLASSES_ROOT\FlashFactory.FlashFactory.1
HKEY_CLASSES_ROOT\FlashProp.FlashProp 
HKEY_CLASSES_ROOT\FlashProp.FlashProp.1
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash 
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.1
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.3
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.4
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.5
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.6
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.7
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.8
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.9
HKEY_CLASSES_ROOT\ShockwaveFlash.ShockwaveFlash.10
HKEY_CLASSES_ROOT\MacromediaFlashPaper.MacromediaFlashPaper 
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/futuresplash 
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-shockwave-flash  
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash 
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.1
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.3
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.4
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.5
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.6
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.7
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.8
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.9
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ShockwaveFlash.ShockwaveFlash.10
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}

Reason: You don't have administrator permissions on your computer.

Solution: Log in to your computer as an administrator.

Select the Start menu on the lower left of the screen.

Select Control Panel.

If you see a selection named User Accounts, you have administrator permissions.

If you see a selection named User Accounts And Family Safety, you do not have administrator permissions. Follow these steps:

Home users: Create a user account with administrator permissions. Log in to that account and try reinstalling Flash Player. For more information, see the Microsoft^® Help page Create a user account.

Workplace users: In Windows Vista^® and Windows 7^®, regardless of your permissions, you can run any application as an administrator. To run an application as an administrator, right-click the filename and select Run As Administrator. Provide the administrator ID and password when prompted.

If you need more help, contact your system administrator.

IT professionals: Administrative permissions are necessary so that the Adobe Flash Player installer can access the Windows system registry and the following folder:

C:\WINDOWS\system32\Macromed\Flash folder for a 32-bit machine

C:\WINDOWS\SysWOW64\Macromed\Flash folder for a 64-bit machine

When you have logged in to Windows as an administrator, repeat the steps above under Download and install the latest Flash Player version.

If you ran a third-party tool or any type of registry cleaner to resolve Flash Player problems, run the Flash Player uninstaller, and then reinstall Flash Player. For details on the uninstaller for Flash Player, see Uninstall Flash Player.

Pop-up and ad blocker software can prevent the display of rich media content. For more information, see Movies do not appear after installing Flash Player.

Ensure that your firewall or utility settings are set to allow ActiveX controls and rich media content. Some Internet utilities, such as Norton Internet Utilities, act like firewalls and restrict viewing of ActiveX controls or block rich media content.

The following figure is an example of an Internet utility display. It shows that firewalls and Internet utilities can be configured to allow ActiveX content. Check your firewall or Internet utility documentation for more information.

If Firefox displays the message "The Adobe Flash plug-in has crashed," see The Adobe Flash plug-in has crashed in Firefox Help.

If Internet Explorer displays the message "Internet Explorer has encountered a problem with an add-on and needs to close" and the message says that Adobe Flash Player was running when the problem occurred, see Flash Player crashes Internet Explorer | Windows XP, Windows Vista.

Follow these steps to install the correct version of Flash Player:

Verify that your computer meets the system requirements for Flash Player

Determine whether an older Flash Player version is already installed your computer

Download and install the latest Flash Player version

Verify that installation is complete

Uninstall the older Flash Player version (if the installation is not successful for any reason)

Compare your computer system to the Flash Player system requirements. If your system doesn't meet the requirements, don't continue to step 2. See Archived Flash Player versions.

See the information displayed below, and check if you have the latest available Flash Player version. The latest Flash Player version available for Windows is 11.8.800.168.

If Flash Player is installed on your computer, the following box displays the version of Flash Player and your operating system. If Flash Player is not installed, a blank box is displayed.

If Flash Player is not installed or you don’t have the latest version, download and install the latest Flash Player version.

Repeat step 1 and step 2 for each browser that you use.

Flash Player for Internet Explorer

Flash Player for Firefox

Chrome with Flash Player

Verify that Internet Explorer security and JavaScript settings are correct:

In Internet Explorer, choose Tools > Internet Options.

Select the Security tab.

Select the Trusted Sites zone.

If the Default Level button is not dimmed, select it.

Move the slider until the security level is Medium.

Click Apply.

Click Custom Level.

Find the section "Scripting."

Set Active scripting to Enable.

Click OK.

Select the Internet zone and repeat steps d to j.

Click OK. Close Internet Explorer and then restart it.

(If you use Internet Explorer 9) Disable ActiveX filtering:

In Internet Explorer, select Tools > Safety. If ActiveX Filtering is selected, deselect it.

Close Internet Explorer and then restart it.

Go to the Install Adobe Flash Player page. Click Install now.

Installation process is initialized.

In the File Download window that appears, click Run.

Select the check box to indicate that you have read and agree to the terms of the license agreement and click Install.

When the following window appears, close Internet Explorer. Installer automatically starts after you close Internet Explorer.

The Adobe Flash Player installer window appears, and Flash Player begins to install.

After a successful installation, select the update method. By default, the Automatic Update option is selected. Selecting this option updates Flash Player without your manual intervention, whenever a new version is available. Adobe recommends you to use this option for Flash Player update. Click Done.

Go to the Install Adobe Flash Player page. Click Install now.

Installation process is initialized.

In the window that appears, click Save File.

The Downloads window appears. Double-click the Flash Player installer.

If one of the following windows appears, click Run or Yes.

Select the check box to indicate that you have read and agree to the terms of the license agreement and click Install.

When the following window appears, close Firefox. Installer automatically starts after you close Mozilla Firefox.

The Adobe Flash Player installer window appears, and Flash Player begins to install.

You don’t have to install Flash Player if you use Chrome. Flash Player is integrated into Chrome and enabled by default. Chrome automatically updates when new versions of Flash Player are available.

To ensure that you have installed the latest version of Chrome and have the latest version of Flash Player, select Chrome > About Google Chrome.

If you see the message “Google Chrome is up-to-date,” you have the latest version of Chrome.

If Chrome is not up-to-date, click Update Now.

Note: The integrated Google Chrome Flash plug-in cannot be uninstalled using the Flash Player uninstaller. You can only enable or disable the integrated plug-in as described in Using Flash Player with Google Chrome.